General

Use of DreamBuilderCRM products and services constitutes your acceptance of and agreement to comply with our billing policy. All accounts are set up on a prepaid basis. Payment must be received by ARusso Digital, LLC before any billable product or service is provided or activated. If a trial is offered, payment information must still be on file prior to account creation. A valid credit/debit card or Apple Pay is required to process recurring subscription and overage fees. Subscriptions are automatically billed to the payment method on file.

Trial subscriptions are limited to one per person, per product. Repeated use of trial access may result in account closure.

If a user is found to be bypassing billing via self-managed subscriptions or other means, all associated accounts may be terminated immediately without warning, and unpaid usage will be billed in full.

Subscription billing reflects product and service availability as defined by your plan. Some fees may be usage-based (e.g., overages for emails, SMS, phone calls, etc.). Receipts are emailed with each payment and are available by request.

During the checkout process, clients must agree to the terms specific to their chosen plan (monthly or annual). After signing up, clients receive a copy of the terms with their plan details for reference. For current DreamBuilderCRM package tiers, visit: https://www.dreambuildercrm.com/pricing

Billing Cycle

Card Billing: Charges are applied on your designated billing date.

Payment Failure: Failed transactions result in immediate suspension of access.

Deactivation: We may delete inactive accounts after non-payment.

Cancellation: Access ends immediately upon cancellation. If within a prepaid term, contact support to regain access.

Fees

Collections Fee: A $35.00 processing fee may be assessed if your account is referred to a third-party collections service. This is in addition to any prior outstanding charges.

Chargebacks: A $50.00 processing fee will apply for each chargeback initiated by the customer. This fee covers administrative time and payment gateway penalties.

Interest Charges: Any overdue payments may incur interest at a rate of 1.5% per month, or the highest rate allowed by applicable law.

Late Payments: DreamBuilderCRM reserves the right to suspend access to any services for past-due accounts. Access will not be reinstated until the account is current.

Refund Abuse: If a user exploits any loophole in the system for unauthorized access or refunds, DreamBuilderCRM may suspend access and pursue collection of all unpaid usage.

Payment Methods

We accept most major credit/debit cards, Paypal and Apple Pay.

Subscription Billing

Invoices are issued and payments collected at the start of each billing cycle. Billing typically begins on the purchase date. You must email [email protected] at least 15 days prior to your next billing date to cancel without being charged. Subscriptions are nonrefundable.

Account Limits & Usage-Based Billing

Monthly plans include specific amounts of emails and SMS. Additional usage is automatically billed:

Email: $0.0009 per email segment — $10 provides approximately 11,111 emails

SMS: $0.0095 per segment (160 characters) — $10 provides approximately 1,052 text segments

Outbound Calls: $0.0168 per minute — $10 provides approximately 595 outbound minutes

Inbound Calls: $0.0102 per minute — $10 provides approximately 980 inbound minutes

All telephony features are powered by Twilio. Additional Twilio fees may apply:

Phone Number Fee: $1.15/month per Twilio number

A2P Registration: One-time and monthly fees apply for A2P 10DLC compliance for SMS, depending on your use case and volume. These are required for SMS deliverability and are passed through at Twilio’s current rates.

For details on what is included in your plan, visit: https://dreambuildercrm.com/pricing

All rates are based on U.S. usage. International rates vary.

Premium HighLevel Features

Some advanced features integrated through the HighLevel platform may carry additional costs. These may include, but are not limited to: AI-enhanced tools, premium call tracking, branded app add-ons, or white-labeled features such as Yext and WordPress hosting. When enabled, these charges will be reflected in your billing profile. You will always be notified before any new premium feature is activated on your account.

The following workflow triggers and actions are considered premium and have an additional cost charged per execution:

Premium trigger: Inbound webhook;

Premium actions: Copy Contact (between subaccounts), Slack, Custom Webhook, Google Sheets, Array Functions, Custom Code, GPT Powered by OpenAI

Normal, Reasonable Use

DreamBuilderCRM will proactively notify clients if their usage is approaching excessive levels in accordance with HighLevel's requirements. Unlimited plan usage must reflect average customer behavior. Excessive use may result in throttling, suspension, or termination. Sharing usage across accounts is prohibited.

Examples of excessive use include:

High volume of page/video views

Abnormally large number of uploads

Use for mass email/video services beyond typical business needs

DreamBuilderCRM reserves the right to revise or remove unlimited features with notice.

Upgrades & Downgrades

Plans are purchased monthly or yearly. Downgrades require support contact and will apply to the next billing cycle. Data loss may occur with plan downgrades.

Refund Policy

DreamBuilderCRM does not offer refunds for any reason. Software access includes proprietary systems and resources. For help, contact [email protected]. Fraudulent, abusive, or manipulative behavior will result in denied refund eligibility.

Cancellation Policy

To cancel your subscription, email [email protected] at least 15 days before your next invoice date. Your cancellation will be processed within 3–5 business days. Until written notice is received and confirmed, billing will continue and charges may accrue.

We encourage customers to retain records of all cancellation communications. Once your account is cancelled, access to the platform and all associated data will be revoked unless otherwise arranged. Any outstanding balance on the account at the time of cancellation remains due and may be submitted to a collections agency.

Account Transfers

If you are looking to transfer your account or assets to a different HighLevel sub-account or provider, please contact [email protected]. Transfers are reviewed on a case-by-case basis.

Billing Disputes

Customers must allow 30 days for DreamBuilderCRM to resolve billing disputes before contacting a bank or credit card provider. Chargebacks without this opportunity incur a $50 fee and potential account suspension. DreamBuilderCRM reserves the right to collect any disputed fees.

Taxes

The fees listed for DreamBuilderCRM services do not include any applicable taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes, imposed by any local, state, federal, or foreign jurisdiction ("Taxes").You are solely responsible for the payment of all such Taxes associated with your purchases, except for those based on DreamBuilderCRM’s net income. If we are legally required to collect Taxes from you, they will be added to your invoice and are due with payment.

If you are tax-exempt, you must provide a valid exemption certificate from the appropriate authority before your invoice is issued. No refunds will be given for taxes collected due to missing or late exemption documentation.

If you are required by law to withhold taxes from your payments to us, you agree to gross up your payment so that we receive the full amount invoiced.

Modifications to this Policy

DreamBuilderCRM reserves the right to change or update this Billing Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. Your continued use of our services after any update constitutes your acceptance of the modified policy.

We are committed to transparency and will notify clients of significant updates to our billing policy via email and/or in-app notices. Clients are encouraged to review the policy periodically to stay informed of any changes. Any changes will be effective immediately upon posting the revised version on our website. Your continued use of our services after any update constitutes your acceptance of the modified policy.